CCTV Surveillance Maintenance Service Plans

Get the most out of your surveillance system with a maintenance service agreement from Rushrash Inc. With a team of specialist communication and security engineers working throughout the Chicago land and suburbs, we can provide your business with a surveillance maintenance service plan that best suits your business needs and requirements. Our service plans are setup to ensure your security products are working to their optimum performance, Rushrash can provide your business with a customized maintenance plan which suits your surveillance needs. Plans are designed to ensure the following:

General Maintenance Plan Tasks

1. Customer Support from our 24 hour support engineers. Availability of our Technicians 24 hours a day, 365 days a year.
2. Monthly and annual maintenance Inspections. Equipment and programming adjustments during inspection. Annual assessment of your business security requirements
3. Fixed price for the term of the agreement
4. All work carried out on site or remotely (for configuration management), the Service engineer will also note down any deficiencies in the system and recommend work required to maintain, full, trouble free operation.
5. A secure web address to access your surveillance system remotely

Full System Inspection and Testing

1. Check whether staff have experienced any problems with the system.
2. Carry out a visual inspection of all major components (including cabling and connections where accessible) for signs of deterioration or damage and rectify as necessary.

Cameras

1. Cameras are well connected and are configured for maximum and optimal coverage. Angles are appropriate for your site and lens zooming is in accordance with the camera specifications.
2. Examine supporting brackets and towers for signs of corrosion and damage.
3. Check physical condition of cameras and housings for signs of deterioration due to rain, dust and dirt.
4. Check that field of view is correct.
5. Check that all camera bracket fittings and clamping bolts are tight.
6. Check that lenses are correctly focused.
7. Check operation of auto-iris lenses as appropriate.
8. Clean housing windows as necessary.
9. Check that washer bottles are full, refilling if necessary.
10. Check operation, blade condition and parking position of wiper unit, adjusting stop position if necessary.
11. Check condition of pan / tilt unit, adjusting position of end stops and presets where applicable.
12. Check operation of infrared units.

Monitors

1. Check physical condition and cable connections.
2. Check operation of controls and adjust for best picture.

Controls

1. Wiring is well shielded and protected. Visual inspection of all major components (including cabling and connections) for signs of deterioration or damage and rectify as necessary.
2. Check physical condition and cable connections.
3. Check operation of switchers and multiplex controllers including external alarm interfaces when fitted.
4. Check time / date settings and adjust if necessary.

Video / (DVR) Digital Video Recording Devices

1. DVR system monitoring (checks for system errors, video loss, network connection failure, and other system alerts)
2. DVRs are well connected and configured for optimal recording experience. Configure motion based or continuous recording options. Data is recorded and stacked so that new data is never overwritten.
3. Check hours run indicator and recommend for removal for service as appropriate.
4. Check condition and operation controls as necessary.
5. Check time / date settings and adjust accordingly